Guides

How to give an AI agent knowledge it can be trusted with, from what we learned on live calls.

• The knowledge base behind an AI calling agent, voice bot or WhatsApp chatbot in India

  How to give an AI calling agent, voice bot or WhatsApp chatbot a knowledge base that holds up with Indian callers: Hindi and Hinglish, lakh and crore prices, GST, festive offers and thin websites.

• How to build a chatbot knowledge base that doesn't give wrong answers

  What a chatbot knowledge base is, why bots quote the wrong price from it, and how to write one that holds up: rules, a template and a pre-launch test.

• Why your AI agent gave a wrong answer, and how to find the cause

  An AI voice or chat agent said something wrong on a call. Seven causes we have seen on live calls, how to tell them apart from the call log, and whether the fix is in the knowledge base, the prompt or the platform.